Everlane Review: The Perfect Combination of Ethics and Fashion

Product range: 9
Transparency: 8
Sustainability: 8
Customer support: 7

Overall Score: 8

Promotions: 50% off on select items + 10% off on the first purchase

Pros:
  • The majority of items are ethically made and the materials are sustainable
  • The company is transparent about the pricing and labour conditions
  • The clothes are made of long-lasting materials
  • Timeless design
  • There is a useful size guide on the website
  • Good value for money

Cons:
  • Customers can’t contact support via live chat or phone
  • The company uses real leather

Everlane is a clothing brand that has been causing a stir on the internet in recent years owing to its commitment to ethical fashion. From YouTubers’ try-on hauls to bloggers’ enthusiastic and occasionally critical articles, the company has received quite a lot of attention. So, is it worth checking out this trendy yet sustainable brand? Read on for the full Everlane review.

About Everlane: What’s So Special About This Brand?

Fashion industry statistics suggest that in Canada alone, hundreds of thousands of animals are farmed for their fur. Consumers are becoming more environmentally aware, which is why sustainable clothing brands have been gaining traction. Everlane is one such brand.

Everlane headquarters are in San Francisco. The company was founded in 2010 with the objective of creating high-quality clothes while being transparent about the production process, including the cost and materials used. Everlane offers a wide range of sustainable garments, from everyday basics to unique statement pieces.

Everlane Items: What’s in the Catalogue?

Everlane has quite a broad catalogue of items, so there’s something for everyone. Women can find a range of stylish tees, pants, and denim, including jeans. On top of that, there are shorts, dresses, outerwear, underwear, activewear, and swimwear. For men, there are t-shirts, pants, shorts, and outerwear.

In addition, both men and women will be able to find Everlane accessories and shoes. Among the accessories, women can pick out some stylish bags, baseball caps, and other trendy items. Everlane men’s accessories include organic cotton beanies, organic cotton socks, bandanas, and scarves.

Everlane’s Labour Practices: Is It Truly Ethical and Transparent?

Some have criticized the Everlane brand, noting that there could be more transparency than it currently provides. We have to note, though, that there is information on the Everlane site about the pricing and labour conditions.

When it comes to the transparency of its pricing, Everlane keeps its word. Under each item on the website, you can find the cost of materials, hardware, labour, duties, and transport. The company also provides pictures of the factories and describes the working conditions. The factories are clean, and it appears the workers are treated fairly.

Everlane Materials: Are They Truly Sustainable?

Everlane claims to be sustainable, but is it genuinely so? Let’s take a look at the materials the company uses to make its products.

A lot of Everlane clothing items are made of organic cotton. Conventional cotton is known to have a negative impact on the environment, but is organic cotton really more sustainable? The short answer is yes.

Organic cotton is grown without the use of harmful pesticides and other chemicals. This means that the soil and water near the organic cotton farms are not polluted with hazardous materials.

Other materials include:

  • Grade-A cashmere
  • Linen
  • Naia™ acetate
  • EcoVero™ viscose

It should be noted that most models of Everlane shoes are made of real leather. For that reason, we could argue that this company isn’t completely sustainable and ethical. If you’re looking for non-leather sustainable shoes, there’s a footwear company called Vivaia that makes them.

Everlane Pricing and Shipping

It’s no secret that sustainable clothing is generally more expensive due to the cost of the materials. Thus, we would say that Everlane’s pricing is fair for a sustainable brand. For instance, its 90s Midi Dress made of EcoVero™ viscose costs $103.

There are often affordable pieces on sale. Currently, there’s the Naia™ Ripple Tank Dress available for $89 instead of the usual $150.

When it comes to shipping, Everlane offers three methods to its customers – No Rush, Standard, and Express. No Rush shipping should take six to 11 business days to arrive. With Standard, you can expect to receive your order between four and eight business days after placing your order. Lastly, the fastest, Express shipping, is supposed to arrive in two-four days.

However, some customers have complained about the Everlane shipping time. They reported that their order took much longer to arrive than stated on the website.

Everlane’s Return Policy

According to statistics, more than 2 billion people made online purchases in 2020. This comes as no surprise, given that the global pandemic forced people to stay indoors. But even before that, people realized the convenience of online shopping, so it’s been prevalent for quite a while.

Online shopping for clothes can be a gamble sometimes, given that you can’t try the items on before purchasing them. That’s why, before putting the desired items in the cart, it’s advisable to check the online store’s return policy.

The good thing about the Everlane return policy is that the company accepts returns up to 30 days after the purchase. Needless to say, the items need to be in the condition they arrived – unwashed and with the tag still attached. Unfortunately, if you’re unable to visit a brick-and-mortar store to return what you bought, you’ll have to pay $7 for the shipping label fee.

Special Offers

At the time of writing, there are two Everlane promotions. The first one is the Summer Sale, where you can find over 250 items at 50% off. The second one includes a 10% discount on the first item you buy. On top of that, there is a referral bonus. If you refer a friend and they make a purchase, you get $25 in-store credit.

Everlane Customer Service

Regrettably, Everlane doesn’t offer as many options to contact customer support as we would like. But if you need assistance from the company’s agents, you may fill out the form on the Everlane website or contact them via Instagram or Twitter. No office hours are mentioned on the site, but it does say that the support will get back to you within 24 hours.

Everlane Customer Reviews: Did the Company Meet Their Expectations?

According to Everlane reviews, this company produces high-quality garments that are long-lasting. One customer noted that the style of the items is timeless, which is why these pieces are worth investing in.

We have to say we were surprised by Everlane’s rating on Trustpilot, as it received a 2 out of 5 based on almost 300 reviews. Some customers were as surprised to see the rating as we were. Namely, they had a wonderful experience with the company.

They praised the quality of the products and the tracking system. Moreover, they liked the helpful Everlane sizing guide on the website, and the fact that the items are ethically made and sustainable. However, some did note that the delivery was rather slow.

When it comes to complaints, one consumer was disappointed that Everlane sent them the wrong order. Then, it turned out that Everlane didn’t have the item in the colour the customer wanted in stock. The customer was then asked if they wanted to pick one of the colours available, to which they agreed. All in all, this customer found the service rather average.

Final Verdict

On the whole, we believe Everlane is worth checking out as it offers quality, sustainable, and ethically made clothes. The prices are also affordable for an eco-friendly brand, especially when you take advantage of the promotions. That said, we’d like to see more options for contacting customer support, but overall, the store has a lot to offer. It will certainly win over many eco enthusiasts with its unique approach to sustainable fashion!


FAQ

Is Everlane good quality?

Many Everlane reviews attest to the fact that the company sells high-quality garments.

Why is Everlane so popular?

Everlane gained popularity due to its ethical practices and relatively affordable prices for high-quality eco-friendly items. For more information about Everlane clothing, shoes, and accessories, you can check out our Everlane review.

Is Everlane a luxury brand?

While the prices are at the higher end since the products are sustainable, we would say that Everlane belongs to the mid-range category.

everlane logo

Overall Score: 8

Promotions: 50% off on select items + 10% off on the first purchase

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