- Wide variety of available goods
- Offers new and refurbished items
- Tracking options via email and online
- Worldwide shipping
- No restocking fees
- Great filters for finding a specific product
- Customer support needs improvement
Newegg is an online retailer specializing in computer hardware and software. It sells items such as desktop computers, laptops, tablets, smartphones, digital cameras, and home theatre systems. Newegg also offers a marketplace for sellers to list their own electronics.
Like many Newegg reviews in Canada, this one will take a closer look at what makes Newegg so remarkable and why it’s the go-to destination for many customers who are looking to buy electronics.
What Is Newegg?
Newegg is one of the industry leaders, having been around for over two decades. It was among the first to sell new and refurbished products. And while it engages in direct sales, it also acts as a marketplace for third parties.
Statistics show that Canadians spent 50% more in April 2021 compared to April 2020. This makes Canada an ideal place for this type of business to flourish. So, if you want to buy electronics, build your computer from scratch, or acquire software, Newegg might be a good fit for you.
The Newegg website is well-designed and will allow you to breeze through an impressive range of electronics and Newegg services at affordable prices. Low prices, however, are not the only reason this company has earned such popularity; the product quality is also commendable. Products are organized into several categories, such as office solutions, gaming, electronics, components, computer systems, and networking.
Importantly, Newegg ships worldwide, and there are more than 20 countries from which customers can order goods across Asia, Europe, the Middle East, Australia, and Latin America.
Newegg Ease of Use
You can access the Newegg store via the website and mobile app. Even though the promotions and categories might seem a bit overwhelming at first, the moment you start browsing the website, you’ll realize how easy it is to find your way around. What’s great is that the website is well-optimized for both mobile and desktop use, but if you want to use the app, Newegg has got you covered.
By scrolling down, you can see all the special deals, but if you have a specific product on your mind, you can check if it’s under one of the categories on the left-hand side of the page. Most product categories are included, and you’ll likely be able to find what you’re looking for.
Newegg Product Selection
If you’re looking to buy a new console or you’d like a used phone, you came to the right place. Newegg products can be brand new or refurbished, so let’s dig in and see what this company has in store.
Electronics are not the only type of goods you can find here. There are also plenty of:
- Software and services (photo and design, operating systems, licences)
- Computer components (desktop graphic cards, hard drives, CPUs)
- Computer systems (laptops, desktop computers, gaming computers)
- Electronics (home cinemas, digital cameras, tablets, iPads, home appliances)
- Network products (switches, routers, smart thermostats)
- Gaming products (Nintendo Switch, gaming furniture, PlayStation)
- Toys and drones (activity centers, batteries and chargers)
- Automotive and powersports (extreme sports equipment, car electronics, dash cams)
- Health and sports (camping and hiking, fishing, fitness)
- Apparel and accessories (shoes, jewelry, luggage)
What we especially liked is that Newegg covers some of the most reputable brands on the market. You can choose from Samsung, Shark Technology, Asus, GIGABYTE, Lenovo, Mitel, Fujitsu, Microsoft, Zebra Technologies, and many more, which are available at Newegg shops that can be accessed online.
If you’re interested in a specific item from Newegg and want to get a discount, make sure to check the website regularly. The deals and discounts change from time to time, so it’s important to catch the right moment and see if your desired item can be purchased at a lower price.
Newegg Customer Support and Mobile App
Customer support can be reached via chat, email or phone, Monday through Friday, 6 a.m.-5 p.m. PT. Although our experience with Newegg customer support was positive, some customers have complained that it had taken too long for them to be connected to the representatives.
The mobile app is available on both iOS and Android devices. The app itself is well-optimized and compared to browsing the mobile website, it’s much easier to use.
Newegg Delivery Times in Canada
When it comes to shipping, Newegg products don’t take too long to arrive. But, be sure to keep in mind that there are differences between third-party items and those sold and shipped by Newegg itself.
For Canada, you can choose Standard shipping (two-seven business days) or Express shipping which takes up to two business days.
For items labelled as International, there are two options:
- Standard international shipping that takes from three to nine business days.
- Express international shipping that will take only two to four business days.
Newegg Refund and Return Policy
Newegg offers 30-day returns and does not charge any restocking fees if the item is in the same condition as when it was shipped, no matter which reason you choose for returning it. In this Newegg review, we’ll provide information about how to get a refund and explain the return policy, so let’s see how you should proceed if you’re not happy with your item.
There are four types of individual return policies. For the Standard Return Policy, you get a replacement or refund within 30 days from the moment the package was delivered.
As part of the Replacement Only Policy, you’ll have 30 days from the delivery date to get the item replaced but won’t be eligible for a refund. When it comes to the Manufacturer Only Return Policy, it is covered by the manufacturer’s warranty, and you’ll have to settle it directly with them. For those items that are labelled Open Box, the company will accept returns sent within the defined return period, regardless of the packaging having been opened.
The returns are typically processed in up to 10 days. In some cases, when there are no return requests available, you might get a refund without having to send the item back. The refunds are made with the same payment method used for the purchase and are completed in up to five days.
Alongside its retail features, Newegg offers bespoke IT products and solutions intended for businesses. This option allows you to track return merchandise authorizations and purchases, benefitting from tools like online quote requests and spend analysis.
One of the benefits of Newegg Business is that you can manage your purchase processes with multiple payment options. Other Newegg reviews usually don’t include information about Newegg Business, so you need to know about this possibility.
Newegg Customer Reviews
While it’s quite useful to read about the features of a product or service, it is often necessary to take a look at the customer reviews to get an idea of what to expect. Based on several thousand customer reviews, Newegg has a score of 1.5. Most of the negative comments revolve around warranty activation and replacements. Other complaints included customer support issues, problems with third-party sellers and faulty items.
Overall, Canadian Newegg is a good choice for anyone looking to purchase new or refurbished electronics or specialized gear for a range of hobbies and activities. It offers a wide selection of products from all the top brands at reasonable prices.
What’s more, the Newegg mobile app makes shopping on the go a breeze. While Newegg customer support could use some improvement, the company’s strengths outweigh its weaknesses by far. So, if you’re looking for a one-stop shop for electronics, you should check out Newegg.com.
Is Newegg com legit?
Newegg is a completely legitimate company that has been in business for more than two decades.
Is Newegg trustworthy in 2022?
Yes, Newegg has faithful customers in Canada and around the world. You can read more about the company in Newegg reviews for Canada including ours and see for yourself why this company is deemed trustworthy.
Is it safe to buy from Newegg CA?
Yes, it’s completely safe to buy from Newegg. However, always check product specifics and terms of delivery carefully, just like you would with any other online business.