- The website is user-friendly and features an AR try-on
- You may browse glasses according to your budget
- There is a wide selection of frames and lenses
- The prices are affordable
- Customer support is responsive and helpful
- If you find that the glasses don’t fit you well, you only get 50% back and need to pay for return shipping
- Express and priority shipping are currently not available in Canada
Zenni Optical has been around for quite some time and is known for its affordable yet stylish glasses. With dozens of frames and lenses to choose from, Zenni Optical offers something for everyone.
In this Zenni Optical review, we’ll take a closer look at what makes Zenni Optical so popular and determine if their glasses are as good as they claim them to be. Spoiler alert: they are! Keep on reading to learn more.
What Is Zenni Optical?
Zenni Optical is an online retailer of prescription eyewear. Founded in 2003, the company offers a wide selection of glasses. There is everything from regular eyeglasses to sunglasses and protective eyewear.
The company offers a variety of lens options, including bifocals and progressive lenses. Eyeglasses prices start at just $9.95 per pair, making Zenni Optical an affordable option for those needing prescription eyewear.
The Zenni Optical Website
The Zenni Optical website is easy to navigate, and there are several options to narrow your search for the perfect pair. For instance, if you choose prescription glasses, you can select the colour, shape, material, size, and feature.
There is a range of educational material in the form of articles and YouTube videos, including a tutorial on how to order glasses online. Zenni Optical also has an augmented reality try-on tool, allowing customers to see how different frames will look on their faces, which is quite a neat feature.
Zenni Optical Frames and Lenses Selection
In Zenni Optical’s rich catalogue, anyone can find glasses that suit them. In terms of lenses, there are:
- Single vision
You may also choose from an array of different materials, including:
- Ultem® (polyetherimide)
- Memory Titanium
- Stainless Steel
Of course, there are different styles you can select, which are:
- Cat eye
These stylish Zenni Optical glasses, apart from helping you see, will also become a fashionable accessory.
Cost and Shipping
The prices of Zenni Optical prescription glasses start at $9.95. The website lets you choose if you wish to browse through $9.95, under $15 or glasses under $30. Whatever your budget, there is something for everyone.
The Zenni Optical shipping cost depends on the location and shipping methods. The shipping methods include standard and express. Standard shipping to Canada costs $9.95, and the order arrives between one and two weeks.
The price of express shipping to Canada is $28.95 and takes five to ten business days. However, at the time of writing, express shipping isn’t available outside the US.
You may contact Zenni Optical customer support if you have any questions. The agents are available via live chat and email 24/7. If you wish to speak with them by phone, you may do so every day from 5 a.m. to 9 p.m.
There is also an extensive FAQ section on the website, where you might find what you’re looking for. Additionally, the site features a chatbot that answers some more general questions about the products.
According to customers, the customer service agents are extremely helpful and responsive. Some clients had serious problems, such as their order not arriving, which was solved hassle-free by Zenni Optical shipping the product again, with no additional cost to the customer.
Zenni Optical reviews on websites such as Trustpilot suggest this company is delivering top-notch products. The rating is outstanding, as the company received 4.7 out of 5 stars based on over 130,000 reviews.
The customers praised the quality of the glasses, saying that you get top-notch frames and lenses for an affordable price. Additionally, they’re satisfied with the user-friendly website and noted that their orders arrived rapidly and as advertised.
On the other hand, some customers complained about Zenni Optical’s return policy. One person disliked the frame they chose once they tried it on at home, so they received half of their money back and had to pay for shipping on return. Needless to say, they were frustrated by this.
However, it’s written in their policy that you may return the product for any reason and that you’ll receive 50% of your money back unless it was their mistake, in which case you get the correct order at no cost. Therefore, it wouldn’t be fair to say the company is wrong in this situation, as the customer probably didn’t read the return policy.
The Pros and Cons of Zenni Optical
In this review of Zenni Optical, we discussed that this company has a user-friendly website, offers an impressive variety of frames and lenses, ships orders quickly, and their customer support is responsive and willing to help. Not to mention their prices are extremely budget-friendly.
On the other hand, some customers are unhappy with Zenni Optical’s return policy. Namely, since this is an online store, there is a chance the customer won’t be satisfied with the way the glasses fit them in real life. In that case, the customer may return the product; however, they won’t get a full refund.
Zenni Optical vs. Warby Parker: How Does Zenni Compare?
Warby Parker is another eyewear seller that offers high-quality products. While the reviews regarding the Zenni Optical store are nothing short of impressive, Warby Parker is a well-known eyewear retailer with a good reputation. It’s widely considered one of the top online glasses sellers in Canada.
The pricing between Zenni Optical and Warby Parker is quite different, with Warby Parker’s cheapest glasses costing $95 compared to Zenni Optical’s $9.95. Given the huge discrepancy in the cost, let’s see how the two compare in quality and offers.
Warby Parker has a quiz on the website, which helps you narrow down the glasses selection to the ones that would be in line with your preferences. However, Zenni Optical provides a virtual try-on tool on the website, while Warby Parker has a virtual try-on too, but you need to get an app to use it.
Keep in mind that some customers complained about Warby Parker products getting scratched easily and being quite expensive. Warby Parker does offer a 30-day return or exchange policy and a scratch-free guarantee of six months. This makes ordering glasses on its website less risky.
On a Final Note
Overall, Zenni Optical is a company worth checking out. Those that wish to buy stylish and high-quality glasses without spending too much money are likely to find what they’re looking for here. The return policy could be more customer-friendly, but apart from that, there is nothing major to complain about.
Are Zenni glasses good quality?
Thousands of positive reviews suggest that Zenni Optical glasses are exceptionally high quality.
How long do Zenni glasses take to arrive?
How long Zenni Optical glasses take to arrive depends on the shipping method you choose. For instance, if you select standard shipping, you can expect your order to arrive within one to two weeks. With express shipping, it takes five to seven days.
Can you return Zenni glasses?
Yes, you can return Zenni Optical glasses. If you receive the wrong order, Zenni will send the correct one at no additional cost to the customer. However, if the customer decides they want to return the glasses for another reason, they will get half of their money back and have to pay for return shipping.
Is Zenni as good as Warby Parker?
In our Zenni Optical review, we compared Zenni Optical and Warby Parker. We would say that both companies have top-quality offers that will appeal to different customers. However, Zenni Optical has more affordable options.